CITIC FinTech provides customized staff and team management services for the centralized operation centers to realize the process re-engineering of operation teams and assist customers to their improve efficiency. At the same time, by assuming the non-core business functions of our customers, we can effectively improve the support from ancillary businesses to the core businesses, and enhance the overall profitability of our customers.
Professional Outsourcing and Value-added Service
CITIC FinTech provides a diverse range of one-stop professional outsourcing and value-added services including Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Knowledge Process Outsourcing (KPO), Human Resource Outsourcing (HRO), Financial Logistics, Impawning Supervision and Supply Chain Financing.
Professional Outsourcing and Value-added Services including BPO, ITO, KPO, HRO and financial logistics aim to effectively reduce customers' production and operation costs and operating risks, and fully meet customers' needs for diversified and personalized outsourcing services, through standardized business processes with clear rights and responsibilities as well as economic and efficient scale operations. Supervision and supply chain financing can effectively help pledgors broaden their capital financing channels and provide loan risk mitigation measures for pledgees.
-
Business Pocess Outsourcing -
Information Technology Outsourcing -
Knowledge Process Outsourcing -
Human Resources Outsourcing -
Financial Logistics -
Impawning Supervision -
Supply Chain Financing
Centralized Operation Center
CITIC FinTech provides the centralized operation center with the full-process outsourcing management services and customized solutions covering personnel training, team management, information management and system management. The services include and are not limited to image audit and entry, banking process management, centralized data review and centralized bill processing, so that our customers can implement business process reengineering split or integrate homogeneous business processes, build a centralized business processing center featuring intensive operations, realize standardized and unified business processes, and achieve the goals of lower costs, higher efficiency, better services and proper risk control.
Post-Event Supervision Center
CITIC FinTech provides the full-process outsourcing management services and customized solutions covering personnel training, team management, information management and system management for the post-event supervision center. The services include but are not limited to: processing of cash flow vouchers of outlets; scanning and replenishment of document data; supervision and audit of important vouchers; check and comparison of image data; and seal verification. Through timely, continuous and strict post-event supervision, we assist customers to audit the normality, relevance and format compliance of their businesses, and handle errors in the business that fails to pass the audit, and effectively prevent capital, financial and other risks.
Finance Shared Service Center (FSSC)
CITIC FinTech provides full-process outsourcing management services and customized solutions covering personnel training, team management, information management and system management for the Finance Shared Service Center (FSSC). The service covers the classification, sorting, scanning, replenishment, proofreading, authentication, filing and storage of bills and other materials, so that the Finance Sharing Center to effectively establish database, realize information management under subcategories, obtain data and process standardization and reduce financial operation costs.
Credit Operation Center
CITIC FinTech provides the Credit Operation Center with full-process outsourcing management services and customized solutions covering personnel training, team management, information management and system management. The services include the matching and entry of loan information, sorting and digital replenishment of post-loan document, document closing and return visit verification, contract/certificate storage and other aspects, so that the Credit Operation Center can complete the re-building of processes for its operation team and realize the standardized implementation of SOPs.
Call Center
CITIC FinTech provides the Call Center with full-process outsourcing management services and customized solutions covering personnel training, team management, information management and system management. The services include notification by call, answering of calls, counting, entry, callback, supervisory forwarding, complaint receipt/processing/audit/analysis/investigation, information collation, notification management, policy promotion, claim tracking and many other aspects, so that the Call Center can complete one-to-one matching with customer needs, improve work efficiency, and ensure the continuity of BCP business operations.
Industry application
